FAQ
- When will my order be processed??
As soon as we receive your order, our fulfillment center will pack and ship your package within 2-3 days, provided that your item is available in stock. If the item was OOS, we will reach out to you with suggestions and will proceed based on your confirmation. - Can I cancel my order?
Once your payment is processed, our payment processor will charge us a non-refundable 3.2% of your payment. Therefore, if your order was not shipped upon receiving your cancellation request, we can refund your payment after deducting our payment processor fees. - Who will ship my order?
A licensed retailers we call them “Fulfillment Centers” will pack and ship your order - What other options do you have to accept orders?
For now, we can only accept and process the orders placed online on our website www.royalbatch.com. - What type of payments do you accept?
We accept all major credit/debit cards and Paypal payments. - How I can contact you with a question?
Please email us at info@royalbatch.com and we will be happy to assist you. - Will you send me the order conformation and tracking number of my order?
Once your payment is processed and accepted, you will receive a confirmation email with the order details. When the shipping label is created, you will receive a new email with the tracking number. Finally, when your package is delivered, we will let you know via email. In case you did not see any of the above emails, PLEASE, make sure to check your spam/junks mail folders, you might find our emails there, once you find them, please mark them as not a spam or junk so you can receive our future emails. - Can I change the shipping address?
Sure, please emails us as quickly as possible the new shipping address and we will take the necessary action. - Can you Engrave a logo?
Absolutely, you can pick the Engravable bottle from our list, and send us your logo and/or message and we will take care of it. - What if I received a damaged bottle.
Don’t worry, our customers satisfaction is a priority. Contact us at info@royalbatch.com and we will be happy to assist you. -
Can you have the carrier leave the package in front of my door?
Absolutely No. Your package requires an adult signature. Therefore, it is your responsibility to be present when the carrier company approaches your delivery address in order to sign the delivery note. If you are not present, your package will be returned to the sender after the second delivery attempt, as it can’t be left unattended. This will involve extra shipping charges for re-shipping the package. In case you decided to cancel the order, the shipping and handling fees, in addition to our payment processor fees, will be deduct from your original payment before refunding it.
